FAQs
1. How long does it take to process my order?
We aim to process orders within 1-2 business days after payment confirmation. Once processed, your order will be shipped out promptly.
2. What payment methods do you accept?
We accept credit/debit cards, UPI, and other secure online payment methods. (NO COD available)
3. Can I cancel my order after it has been placed?
Orders can be canceled within 24 hours of placing them. After this period, cancellations may not be possible as we strive to process and ship orders quickly. Please contact our customer service team for assistance.
4. What is your exchange policy?
At Jewellity, we do not accept exchanges or returns, except in the case of a damaged product. If you receive a damaged item, please ensure you have a video recording of the parcel being opened, as this is required to process any claims. Please notify us within 3 days of receiving your order so that we can assist you with resolving the issue.
5. How do I initiate a return or exchange?
At Jewellity, we do not accept returns or exchanges, except in the case of a damaged product. If you have received a damaged item, please contact our customer service team at jewellity@gmail.com or +91 9871558002 within 3 days of receiving your order.
Please provide your order number and a video recording of the parcel being opened, showing the damaged product. Our team will guide you through the process and assist you in resolving the issue.
For more details, please refer to our Exchange & Return Policy.
6. What if I receive a damaged item?
We take great care in ensuring our products reach you in perfect condition. However, if you receive a damaged item, please follow these steps:
- Contact Us: Reach out to our customer service team at jewellity@gmail.com or +91 9871558002 within 3 days of receiving your order.
- Provide Details: Share your order number and a video recording of the parcel being opened, clearly showing the damaged product.
- Resolution: Our team will guide you through the process and assist in resolving the issue.
7. Do you offer international shipping?
As of now, we do not offer international shipping. We are working on expanding our shipping options, and it may be available in the future.
8. Are custom or personalized items eligible for returns or exchanges?
Customized or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival. For assistance with custom orders, please contact our customer service team.
9. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Use this information to track the status of your order online.
10. I want to order a product that is out of stock. How can I be notified when it is back in stock?
We aim to restock sold-out products as soon as possible. However, since all our products are handcrafted, it may take up to 3-4 weeks for an item to be restocked. You can DM us on Instagram or email us at jewellity@gmail.com to be notified when the product is back in stock.
11. How can I contact customer service for further assistance?
For any inquiries or assistance, feel free to contact our customer service team at jewellity@gmail.com or call us at +91 9871558002. Our friendly representatives are here to help!